In reply to the general inquiries，you（as the ller）should：
·Answer promptly and courteously.
·Repeat the date of the inquiry.
·Give a full answer to the inquiry.
·Offer a substitute if you ot do as requested.
·End with a hope that the information provided is helpful and a willingness to offer further help.
In reply to the general inquiries，you（as the ller）should：
·Answer promptly and courteously.
·Repeat the date of the inquiry.
·Give a full answer to the inquiry.
·Offer a substitute if you ot do as requested.
·End with a hope that the information provided is helpful and a willingness to offer further help.