After this project, can you
1. introduce the process of room reservation, check-in and check-out for tourists in English?
2. help tourists to check-in and check-out smoothly in English?
3. use the words and expressions skillfully which are related to tour English in a hotel?
4. write or fill out kinds of hotel registration forms in English?
Task1 Room Reservation
After doing this task, are you able to
1. greet hotel reservationists?
2. ask the room type, the rate and so on?
3. give information of your clients such as the number of rooms, the room types they need and the arrival time to hotel reservationists?
4. fill in the reservation form according to the guest’s information?
Part One Situational Dialogues
Scene1 Making Room Reservations
Dialogue 1
(A tour guide, named Lily is calling to make a room reservation. A reservationistanswers the phone.)
Questions
What kind of rooms would she like to reserve?
What else would she like to book?
Is there a special rate for a group reservation?
What is the discount?
A=the tour guide, Lily B=the hotel reservationist
B: Reservations. How may I assist you?
A: Yes. The American Education Delegation will be visiting Guangzhou at the end of this month. I’d like to reserve 10 double rooms with twin beds for five days.
B: For which dates?
A: For May 23rd, 24th …and 27th.
B: One moment, madam. (The reservationist checks the list.) Yes, madam. We can confirm 10 rooms for five days.
A: Thank you. Is there a special rate for a group reservation?