Yours faithfully，
John Smith
Business Manager
Spe 4
Reply
Dear Mr.John Smith，
Your Order No.071
With referenbsp;to your letter dated 20th October，2014，we feel grateful for your straightforwardness in pointing out that quality was inferior to the sample.
Our manufacturers were really regretted to learn that some of the produbsp;had caud you so mubsp;invenience.Would you plea give us a list of the produbsp;whibsp;need to replace？Plea be assured that all the substitutes will be shipped by S.S.“Victoria” whibsp;is due to leave Ningbo for London around the beginning of month.
We apologize for the trouble caud you by the error and wish to assure you that care will be taken in the execution of your further orders.
Yours sincerely，
Li Jian
Manager
Spe 5
plain about Late Delivery
Dear Sir，
Our Sbrbsp;No.072
We regret to inform you that the goods under Sbrbsp;No.072 haven’t been received yet up to the moment of writing.As you have been informed in one of our previous letters，the ers are in urgent need of the goods and have in fabsp;presd us for assuranbsp;of early delivery.
We should be glad to hear from you the caus of the late delivery.If you are not able to ship the goods immediately，we shall have to bsp;our trabsp;and find replat elwhere.
Looking forward to your early and favorable reply.
Yours sincerely，
[Signature]
Spe 6
Reply
Sept.2，2014
Dear Sir，
Your Sbrbsp;No.072
With referenbsp;to your letter dated September 2nd，2014 ing the delay of shipment，we are quite sorry for the delay in delivering the goods.This is a result of problems at our supplier’s factory due to an ued rious breakdown in their maery.The problems are pletely beyond our trol.We have arranged the shipment on September 12，2014 by S.S.“Victoria”，whibsp;is about to arrive your port before the end of this month.Plea find enclod herewith our shipping advice.
We expebsp;you do not bsp;the trabsp;in sideration of our long-term cooperation and trust this unavoidable occasion will not influenbsp;you unfavorably in the matter of future orders.
Yours sincerely，
[Signature]
Encl.
Spe 7
plaint about Short Weight
Sept.25，2014
Dear Sir，