We have done careful iigation of the matter and found your claim perfectly justified.We shall remit to you an amount of ______ in pensation for the loss arising therefrom.Plea be assured that subsp;a mistake will not take plabsp;again in the future.
We apologize for the trouble caud you by the mistake and wish to assure you that care will be taken in the execution of your further orders.
Yours sincerely，
[Signature]
Reply（Claim Rejected）
Dear Sir，
With referenbsp;to your letter dated ______，in whibsp;you remind us of ______ package（s）having been damaged came as a great shobsp;to us.
I am very sorry that we are unable to accept your claim bebsp;the package（s），when being loaded，left nothing to be desired.The damage was due to the rough handling by the shipping pany.You should lodge a claim against them for the recovery of the loss.
At any rate，we deeply regret to learn from you about the unfortunate situation and should it be necessary we shall be plead to take this matter up on your behalf with the shipping pany involved.
We have done careful iigation of the matter and found your claim perfectly justified.We shall remit to you an amount of ______ in pensation for the loss arising therefrom.Plea be assured that subsp;a mistake will not take plabsp;again in the future.