·Ence your agents to take ownership of problems
We ence our operators to take ownership of problems and spend time dealing with the er，rather than escalating or passing over the problem.This gives advisors a real n of pride in their job and means they are taking their own a and really shows excellent er rvice.
·Monitor the number of call-babsp;to ensure agents get it right first time
We analyze whether ers have to call back—if we bsp;allow agents to get it right first time，the extra few minutes that might take means that the er has had a resolution on the first attempt，so saves cost in the long run！
·Develop your agents and empower them with knowledge
Rewarding advisors with “time off the phones” gives a ive impression of the day-to–day work they do.Instead，reward them with individual projebsp;whibsp;may or may not require calls.This aids advisor development，empowers them and gives them further knowledge of the business.
·Learn from your mistakes and always keep the er informed
·Ence your agents to take ownership of problems
We ence our operators to take ownership of problems and spend time dealing with the er，rather than escalating or passing over the problem.This gives advisors a real n of pride in their job and means they are taking their own a and really shows excellent er rvice.
·Monitor the number of call-babsp;to ensure agents get it right first time
We analyze whether ers have to call back—if we bsp;allow agents to get it right first time，the extra few minutes that might take means that the er has had a resolution on the first attempt，so saves cost in the long run！
·Develop your agents and empower them with knowledge
Rewarding advisors with “time off the phones” gives a ive impression of the day-to–day work they do.Instead，reward them with individual projebsp;whibsp;may or may not require calls.This aids advisor development，empowers them and gives them further knowledge of the business.