卓越客戶接觸中心大會
會展培訓
時間：2014年7月1-2日
地點：英國倫敦
介紹：
Customers today expect excellent customer service across any and all contact channels. As contact centres strive to introduce multiple new contact channels， customers are becoming more independent in how they interact with enterprises.
零售行業客戶體驗交流會
時間：2014年7月2-3日
地點：英國倫敦
介紹：
The current retail environment is tougher than it’s ever been. Customers now have the power to shop across a multitude of channels at any time and expect a consistent experience throughout. Retailers are working harder than ever before to stay ahead of the fast paced customer trends and those who don’t are quickly left behind.
客戶情報分析峰會
時間：2014年7月28-30日
地點：美國舊金山
IQPC is pleased to present our 3rd Annual Analytics and Intelligence Summit. The event will take a customer-centric approach to guiding， driving， managing and optimizing key customer decisions based on a systematic analysis of the customer data and behaviour.
We will explore best practices for gathering and analysing customer information in order to build deeper and more effective customer relationships and improve strategic decision making.
第4屆電信業的客戶體驗，客戶忠誠和客戶維係峰會
時間：2014年8月4-5日
地點：南非約翰尼斯堡
介紹：
The African Telco market is fast moving and competitive. It is common knowledge that it is more cost-effective to retain existing customers than acquire new ones， so customer loyalty is crucial for any company’s bottom line. This event shall deliver comprehensive advice on how to prevent customer churn， improve your customer experience and increase your customer’s life cycle.
CRM進化
時間：2014年8月18-20日
地點：美國紐約
介紹：
The CRM industry is a moving target -always evolving. And sometimes it changes dramatically. Customer strategies are being geared toward customer engagement - that is， the customer is consciously choosing to interact on an ongoing basis with a company. This is the heart of CRM and the outcome that anyone developing a CRM strategy for the 21st century should be looking for.