卓越客戶接觸中心峰會
會展培訓
卓越客戶接觸中心峰會
時間：2014年1月21-23日
地點：英國倫敦
介紹：
The Contact Centre Excellence Summit focuses on the key strategic elements needed to create a multi channel centre that provides your enterprise with excellent customer focus， feedback and brand projection. The expert contact centre presenters， from a cross section of industries， will offer insight into the latest trends that will help move you towards a truly multi channel centre.
2014呼叫中心主管交流
時間：2014年1月21-23日
地點：美國佛羅裏達奧蘭多
介紹：
The 2014 Call Center Executive Exchange is the premier event for Call Center Executives and Chief Customer Officers who are responsible for driving growth and productivity for national and multinational Call Center Operations.
The agenda is focused on addressing the major priorities of these executives， with special attention to building a connected operation and increasing customer intimacy through insightful data management， technology and internal collaborations.
2014大數據分析峰會
時間：2014年1月28-29日地點：荷蘭阿姆斯特丹
介紹：
Big Data is more than hype – it is essential. Big Data has the potential to create big advantages for service providers both in traditional service markets and in new market roles as enablers of the digital value chain. Building on the success of our inaugural conference （TM Forum’s Big Data Analytics Summit）， TM Forum Big Data InFocus continues to be the only event of its kind that addresses the unique needs service providers face when capitalizing on big data analytics to further their business objectives.
2014客戶忠誠度峰會
時間：2014年1月29-30日
地點：印度孟買
介紹：
Loyalty Summit brings forth a loyalty marketing leadership strategy agenda that enables you to understand your customers better in order to reduce customer churn and increase profitability.
利用社交媒體的客戶關懷峰會