時間：2014年1月29-31日
地點：美國舊金山
介紹：
For organizations across the United States and beyond， the future of customer care is clear： you will need social media in your strategy！
2014呼叫中心&企業遠程工作峰會
時間：2014年2月4-5日地點：美國德克薩斯州介紹：
Remote working is exploding as a result of mobile technologies， and work groups from contact centers – to support functions – to enterprise teams – are leveraging it.
For contact centers， it means access to massive pools of US-based talent， flexible， variable staffing， sky-high employee satisfaction and retention， and improved attendance and productivity.
2014CCW歐洲呼叫中心大會
時間：2014年2月17-20日
地點：德國柏林
介紹：
You are sincere invited， to rediscover the CCW-World. Here you will find all about the Branch-Event. In 2013 approximately 7，500 visitors enjoyed Europe’s largest branch event for customer service， communication and call center in Berlin.
客戶體驗峰會
時間：2014年3月16-18日
地點：美國芝加哥
介紹：
The Customer Experience Summit will bring together leading executives from a variety of industries to confront and overcome current industry issues. This premier event will explore critical topics and trends currently impacting organizations. This exclusive event will enable attending executives to network with peers and learn from each other’s experiences through engaging educational sessions conducted in a comfortable， yet focused business environment.
2014亞洲呼叫中心峰會
時間：2014年3月24-27日時間：馬來西亞吉隆坡
介紹：
Contact centres are changing from simple touch points to something more intelligent， interactive and technologically savvy. Adapting your process， changing your operations and utilising the latest technology can transform your function from a simple call centre to a selfsufficient machine， increasing revenue and improving the ROI of your business.